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Mission Statement Our mission is to exceed our customers' expectations by supplying innovative-engineered products through a world-class distribution system while maximizing quality, delivery and customer service.

Quality Policy

To provide quality products and services on a worldwide basis that exceed the expectations of both our internal and external customers.

Our goal of maintaining world-class industry leadership will be accomplished through ongoing customer focus at all organizational levels, along with superior supplier and customer relationships.

We:

• Recognize that top management and all organizational units are fully committed to quality. Quality is everyone's responsibility and our future is dependent upon maintaining a position of quality leadership.

• Make regular improvements in quality and productivity through ongoing training.

• Adopt a defect prevention approach to quality rather than defect detection.

• Realize that quality is total conformance to specifications.

• Involve suppliers and customers to optimize quality and reduce costs for the end user.

• Establish a cooperative environment for teamwork and mutual problem-solving among all employees.